Changed your mind, or something isn’t right? Here is how returns and cancellations work at LumaBagg, step by step.
The short version
- 30 days from delivery to ask for a return, on every item, sale pieces included.
- Returns are arranged by email, and nothing should be posted before we approve it.
- Refund issued within 10 business days of approval, to your original payment method.
- Orders can be cancelled for free until they are dispatched.
Returning an item
Email contact@lumabagg.com with your order number and the item you’d like to return. Keep the item unused and, if you can, in its original packaging. We reply with our approval and, if we need the item back, the address to send it to. We don’t provide prepaid labels.
If you simply changed your mind, return postage is on you. If the item is faulty, damaged or not what you ordered, it’s on us: we refund the postage, or we may tell you to keep the item.
Cancelling an order
Write to us as soon as possible. If the order hasn’t left the warehouse, we cancel it and refund you in full. Once it has been dispatched it can’t be stopped, but you can return it after it arrives.
Your statutory rights
Customers in the UK, the EU and Norway have a legal 14-day right of withdrawal. Our 30 days come on top of it, never instead of it.
Full details are in our Refund Policy.
