Get in touch
Email: contact@lumabagg.com
Hours: Monday to Friday, 9:00–17:00
Company: ONNO LTD, Flat 14, Okeover Manor, Clapham Common North Side, London SW4 0RH, United Kingdom
Adding your order number to your message helps us answer in one go. The address above is our registered office, not a shop or returns point, so please don’t post anything there unless we ask you to.
Questions we get asked
Which countries do you ship to?
The United Kingdom, Belgium, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
What does shipping cost?
Standard Shipping is free on every order, with no minimum. Priority Shipping is €3.90.
How long until my order arrives?
Standard Shipping: an estimated 10–25 business days. Priority Shipping: an estimated 8–20 business days. Both are counted from the day you order and are estimates, not guarantees.
Where is my order shipped from?
From our logistics partner in China, straight to your door. Bigger orders may come in more than one parcel, at no extra cost.
Will I pay customs fees?
You might. Parcels are sent Delivered Duties Unpaid, so if your country charges import duties, import VAT or handling fees, the carrier collects them from you on arrival. They are not part of the checkout total.
Which currency will I pay in?
Our prices are set in euros. If you browse in another currency, you’ll see the converted amount, and the final total is shown at checkout.
Can I return a sale item?
Yes. Everything, discounted or not, can be returned if you ask within 30 days of delivery.
How fast is the refund?
Within 10 business days after we approve your return, back to the way you paid.
Can I change or cancel my order?
Yes, as long as it hasn’t been dispatched. Email us straight away and we’ll update or cancel it.
