Shipping policy
Last updated: 17 October 2026
This page explains how LumaBagg orders reach you. LumaBagg is a trading name of ONNO LTD, a company registered in England and Wales.
Where we deliver
We deliver to 12 countries: the United Kingdom, Belgium, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden and Switzerland. If your country is not on this list, checkout will not accept the address.
Delivery options
| Option | Cost | Estimated delivery time |
|---|---|---|
| Standard Shipping | Free | 10–25 business days |
| Priority Shipping | €3.90 | 8–20 business days |
Delivery times are estimates, not guaranteed dates. They are counted in business days (Monday to Friday, excluding public holidays) from the day you place your order. There is no minimum order value for free Standard Shipping.
Where orders are sent from
Orders are prepared and dispatched by our logistics partner in China and travel directly to your address. If you order several items, they may arrive in separate parcels at no extra cost to you.
Tracking
Once your order leaves the warehouse, we email you a tracking number. Tracking can take a few days to show the first movement. You can also follow your parcel on our Track Your Order page.
Customs, duties and import taxes
Parcels are shipped Delivered Duties Unpaid. Depending on your country and the order value, the carrier or customs authority may ask the recipient to pay import duties, import VAT or a handling fee before delivery. These charges are not included in the checkout price and are not collected by LumaBagg. Please check the rules in your country before ordering if you are unsure.
Address details
Please check your shipping address carefully. If you notice a mistake, email us before your order is dispatched and we will correct it. Once a parcel has left the warehouse, we cannot change its address.
Delays, lost and damaged parcels
If your parcel has not arrived after the estimated time, or the tracking has not changed for 10 business days, write to us. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or refund you in full, whichever you prefer. If an item arrives damaged, email us photos within 14 days of delivery and we will put it right.
Contact
Questions about delivery: contact@lumabagg.com, Monday to Friday, 9:00–17:00.
